Cancellation policy

Thank you for shopping with Inscents Fragrances ZA. Please review our cancellation and exchange policy below to understand our terms and conditions:

1. Cancellation Policy:

  • No Cancellations: Once an order is placed with Inscents Fragrances ZA, it is final and cannot be cancelled. We encourage you to review your order carefully before completing the purchase.

2. Exchange Policy:

  • Exchanges Only: We do not offer refunds. However, we do accept exchanges for products that are in their original packaging and have not been opened.
  • Eligibility for Exchange: To be eligible for an exchange, the product must be returned in the same condition it was received, including all packaging and accessories. Products that have been opened or used cannot be exchanged.
  • Exchange Process: If you wish to request an exchange, please contact our customer service team at [your customer service email] within [specific number of days, e.g., 7 days] of receiving your order. Provide your order number and details of the product you wish to exchange. Our team will provide you with instructions on how to return the item.
  • Shipping Costs for Exchanges: You will be responsible for any shipping costs associated with returning the item for an exchange. The cost of reshipping the exchanged item will be covered by Inscents Fragrances ZA.

3. Returning the Product:

  • Return Instructions: Follow the instructions provided by our customer service team for returning the product. Ensure the item is securely packed to prevent damage during transit.

4. Non-Eligible Items:

  • Opened or Used Products: Products that have been opened or used are not eligible for exchange.
  • Sale Items: Items purchased during a sale or promotion are subject to the same exchange policy and cannot be returned for a refund.

5. Contact Us:

  • For any questions or to initiate an exchange, please contact our customer service team at inscentsza@gmail.com or 0745084708. We are here to assist you with any concerns you may have.

We appreciate your understanding and cooperation with our policies. Thank you for choosing Inscents Fragrances ZA. We look forward to serving you again!